![]() The support services manager for Vandalia became a certified instructor of EMD, which keeps training costs down because it is in-house. “Answering the questions quickly and accurately will actually help us respond for effectively and efficiently.” “We’d like our citizens to know that answering the dispatcher’s questions does not delay the fire department’s response to your medical emergency,” Walker said. Additional hours of over-the-phone instructions on CPR and First Aid.40 hours of telecommunicator training prior to EMD training.The steps that are taken to become a certified dispatcher include: In order for dispatchers to become certified, they have to complete 32 hours of classroom instruction and take an exam that they must pass. “I believe this added service from our 911 center greatly enhances our fire/EMS response and brings another layer of fire/emergency medical fire & medical first response to our service delivery model,” said Vandalia Fire Chief Chad Follick. “Trained telecommunicators, using locally approved EMD Guide-cards, quickly and properly determine the nature and priority of the call, dispatch the appropriate response, then give the caller instructions to help treat the patient until the responding EMS units arrive,” Lt. The staff members began using EMD as they completed the training. The city of Vandalia’s dispatch center submitted a compliance timeline and the communications staff complete the required training on June 21. Increasing your career options with more education ![]()
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